At Williams Machinery, our goal is to process warranty claims as quickly and accurately as possible. The best way to avoid delays is to provide complete information when a concern first occurs. Bobcat warranty is designed to address defects in materials or workmanship, and proper documentation helps support the review process.

Step 1: Report the Concern Immediately

As soon as you notice a problem, contact your authorized Bobcat dealer.

When reporting the issue, please provide:

• Machine model
• Serial number
• Current machine hours
• Description of the concern
• Date the issue was first noticed
• Photos or videos of the affected area, if available

The sooner a concern is reported, the easier it is to diagnose the root cause and prevent additional damage. Bobcat also requires warranty concerns to be reported during the applicable warranty period.

Step 2: Keep Maintenance Records

A common reason warranty decisions are delayed is missing maintenance documentation.

Please retain:

• Oil and filter service records
• Maintenance invoices
• Inspection reports
• Operator maintenance logs

Bobcat may request evidence that scheduled maintenance has been performed according to the Operation & Maintenance Manual. Failures caused by lack of maintenance are generally not covered under warranty.

Step 3: Do Not Repair Before Inspection

If possible, avoid disassembling or repairing the failed component before it has been inspected by your dealer.

Bobcat may require:

• Photographs of the failure
• Diagnostic information
• Inspection of the failed component
• Return of warranty parts for evaluation

Preserving the failed condition helps support the warranty review process.

Step 4: Prepare the Machine for Inspection

Before bringing equipment in for service:

• Remove excessive dirt and debris around the affected area
• Ensure the serial number plate is visible
• Provide any maintenance records available
• Be prepared to describe the operating conditions when the failure occurred

A clean, accessible machine allows technicians to inspect and document the concern efficiently.

Step 5: Understand the Warranty Review Process

Submitting a machine for warranty inspection does not automatically mean the repair will be approved under warranty.

Bobcat reviews:

• The reported concern
• Root cause of the failure
• Machine hours and warranty status
• Maintenance history
• Photos and technician findings
• Supporting documentation

Based on this review, repairs may be fully covered, partially covered, or determined to be customer responsibility.

Know Before You Go

Items commonly not covered under warranty include:

• Normal wear items
• Routine maintenance
• Damage from accidents or misuse
• Environmental or application-related damage
• Freight and transportation costs
• Rental equipment costs
• Shop supplies and machine cleaning

These items may appear as customer-pay charges on the final invoice if identified during the repair process.

Customer Warranty Checklist

Before contacting your dealer:

The more information you provide up front, the faster we can evaluate your concern and help keep your Bobcat equipment working at its best.